Refund policy
HaatBot AI is prepaid: you buy credits, and each AI reply uses one. This policy explains when money or credits come back to you, and how to ask.
Credits returned automatically
You never pay for a reply that did not reach your customer:
- If an AI reply cannot be generated or sent, its credit goes straight back to your balance.
- Button taps (Order, Details, size, Track order) and chats you answer yourself never use credits.
When we refund money
We return the payment to the wallet you paid from when:
- you were charged twice for the same recharge;
- you were charged but the credits were not added, and we cannot add them;
- a manual bKash payment was rejected after you sent the money;
- the law requires a refund.
What is not refundable
Credits already used for AI replies or catalog imports, and credits bought and added correctly, are not refunded as money. Unused credits stay in your workspace while it is active.
How to ask
Email Support email available via support@haatbot.ai from your account email with your workspace name, the Transaction ID and what went wrong. We check it with the payment provider and reply with the outcome. Approved refunds go back to the same bKash, Nagad or Rocket wallet.
Changes
If this policy changes, we update the date at the top. Purchases made before a change follow the policy in force when you paid.