Terms of service
These terms apply when you create an HaatBot AI workspace or use the service. By signing up you agree to them.
The service
HaatBot AI answers your customers on Messenger, Instagram and WhatsApp with an AI agent, records orders, and can book parcels with Steadfast Courier using your own Steadfast account.
Your account
Give accurate details, keep your Google account secure and tell us if you think someone else has used your account. You are responsible for activity in your workspace.
Credits and payment
The service is prepaid. One credit is used for each AI reply and for each Facebook post read during catalog import. Current prices are on the pricing page. Instant payments add credits once UddoktaPay verifies them; manual bKash payments add credits once an admin has checked the Transaction ID.
Purchased credits are not refundable, except where a payment was charged in error or the law requires a refund.
Your responsibilities
- Sell only lawful products and keep your catalog prices, stock and delivery charges correct.
- Follow the Meta Platform Terms, the WhatsApp terms and Steadfast's terms for your accounts.
- Do not use the service for spam, harassment, fraud or to message people who have not contacted you first.
AI replies
The agent answers from your catalog and settings, but AI can make mistakes. Check orders before you ship them. You can take over any chat at any time, and you remain responsible for what you sell and promise to your customers.
WhatsApp connection
WhatsApp is connected by pairing a number through WhatsApp Web, not through the official WhatsApp Business API. WhatsApp may limit or block numbers it considers automated. Use a number you accept this risk for; we cannot restore a number WhatsApp blocks.
Suspension
We may suspend a workspace that breaks these terms or the platform terms above, or that puts other merchants at risk. While suspended, the agent does not reply. We tell you why and how to fix it.
Other services
Meta, WhatsApp, Steadfast, UddoktaPay and the AI model provider are run by other companies. If one of them changes or stops its service, parts of HaatBot AI may stop working, and we are not responsible for their outages.
Liability
The service is provided as it is. To the extent the law allows, our total liability to you is limited to the amount you paid us in the three months before the claim.
Changes, law and contact
We may update these terms and will show the new date at the top. These terms are governed by the laws of Bangladesh. Questions: Support email available via support@haatbot.ai.