- 1
Create your workspace
Sign up with your email and a password. Your free replies are added straight away.
Where: Sign up
- 2
Connect Facebook and Instagram
Click Connect with Facebook and choose your Page. The Instagram business account linked to that Page is connected with it.
Where: Dashboard → Channels
- 3
Link WhatsApp
Open WhatsApp on your phone, go to Linked devices and scan the QR code shown in the dashboard.
Where: Dashboard → Channels
- 4
Add your products
Add name, product code, price, sizes, colours, stock and a photo. Or import your latest Facebook posts as products.
Where: Dashboard → Products
- 5
Set delivery and Steadfast
Enter your Inside and Outside Dhaka charges. Add your Steadfast API key and secret, and turn on automatic booking if you want it.
Where: Dashboard → Settings
Set up the Messenger menu
One click adds the menu to every chat: catalog, track order and talk to a person.
Where: Dashboard → Channels
- 7
Test, then go live
Message your Page from another account, ask a price, send a product photo and place an order. Watch it arrive in the inbox.
Where: Dashboard → Inbox
- 8
Recharge when you need
Buy a pack with bKash, Nagad or Rocket, or send money by bKash and submit the Transaction ID.
Where: Dashboard → Billing
- Put a clear product code in every Facebook post caption, like DN-112. The agent links comments and imports to the right product.
- Keep stock up to date, so the agent never promises a size you do not have.
- Use your own clear product photos; customers' screenshots are matched against them.
- Check the inbox daily for chats the agent handed to you.
About WhatsApp
WhatsApp is linked through WhatsApp Web, not the official Business API. WhatsApp may limit numbers it sees as automated, so use a number you are comfortable with.